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Query Management|Accenture Off-Campus Drive 2022|Apply Now



Query Management

New Associate-Query Management

Query Karo App is now available at google play store

Good manners will open doors that the best education cannot“. – Clarence Thomas

About Accenture:

New Associate-Query Management is being offered by Accenture. Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Interactive, Technology and Operations services – all powered by the world’s largest network of Advanced Technology and Intelligent Operations centres. Our 674,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries.

We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at http://www.accenture.com

Overview:

ParametersSpecification
Company Name:Accenture
Job Id/No:161126
Package/Salary/CTC:
Department/Sector: Customer Support
Designation/Position: New Associate
Employment/Job Type: Full Time
Qualifications:Any Graduation
Experience Type: Fresher
Years of experience:0-1 year
Work Location: Gurugram, Haryana
Work Shifts (if any):Rotational shifts
Job posted on:April 15, 2022
Last date to apply:
Official Website:http://www.accenture.com/

Roles and Responsibilities:

  • In this role, you are required to solve routine problems, largely through precedent and referral to general guidelines
  • Your primary interaction is within your team and your direct supervisor
  • You will be given detailed instructions on all tasks that need to be carried out, and the decisions that you make will impact your work
  • You will need to be well versed with basic statistics and terms involved in the day to day business and use them while discussing with stakeholders
  • You will be working closely with project members to effectively deliver on the requirements
  • You will be an individual contributor as a part of a team with a predetermined focused scope of work.

What would you do?

You will be aligned with our Customer Support vertical and help us in managing/ resolving customers queries, handling escalations and complaints of the dissatisfied customers & giving the best resolutions. You will also be responsible for closing the fault and complaints within SLAs.

The Query Management team is accountable for the Inbound/Outbound calls and e-mail/chat support to resolve customer issues.

The role is aligned with our Service Desk Voice Support team which is responsible for performing day to day operations while maintaining SLAs & solving queries related to disputes while coordinating with customers. The team reviews service requests based on the predefined scope of support, records, diagnoses, and troubleshoots customer raised incidents. They also manage unplanned interruptions to restore normal service operations as quickly as possible for voice interactions.

Eligibility (Who can Apply):

  • Any Graduation
  • having Query Management – Service Desk Voice Support skills.

Qualification:

  • Any Graduation

Skills:

  • *Query Management – Service Desk Voice Support
  • Adaptable and flexible

Hiring Process:

  • Apply it.
  • They will contact you either by call or by mail.

Source Link:

Disclaimer:

This content is the property of Accenture. We have just published it on Query Karo for sharing information for the candidates who need New Associate-Query Management jobs/roles. We hereby declared that the above-provided information is true and original as per our knowledge and from the source link.

#New Associate-Query Management jobs,#jobs,#New Associate jobs, Accenture jobs



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