Home Tuition – Terms & Conditions For Parents

For Parents

1. Read our Fee Structure.
2. Read about Classes & Subjects.
3. Read Refund Policy. Click here
4. Register your kids after the selection of the tutor. Click here
5. Continue 2 days of free demo classes are offered for you to select the best home tutor for your kids.
6. If you want to take more demo classes then you will be charged hourly basis tuition fee for those extra demo classes. Refer to our hourly-based tuition fee for more details.
7. Feedback is taken on the 3rd day from you.
8. We take feedback on the demo tutor on 3rd day and if you don’t give us feedback regarding the tutor (reason whatsoever), it means that the tutor can continue teaching your kid (s).
9. Registration of your kids is done on the 3rd day by the tutor/you. The registration fee is ₹500 (including the convenience fee of ₹99). The last 4 – digits of the aadhaar card of the student are mentioned in the registration form.
10. If the registration is not done then in this case we disconnect the tutor whenever there is a scarcity of tutors.
11. The tuition fee is increased by ₹200/parent on the 1st of April every year. Only eligible tutors as well as parents are allowed for it.
12. Id Renewal fee every year is ₹99. It is charged in the month of April every year.
13. Pay the home tuition fees on time.
14. Inform us if in case our Home Tutor giving your child/children tasks on WhatsApp.
15. Contact us for any assistance.
16. Complain to us directly regarding Home Tutor.
17. Inform us of any misleading or misbehaving with your child/children by our Home Tutor.
18. Inform us if in case our Home Tutor charges extra fees or beyond the applicable fees.
19. Your relationship with us is really valuable to us.
20. All calls are recorded by us for quality checks & improvement.
21. We call you regarding home tuition.
22. Keep active incoming call on your phone/mobile.
23. Don’t switched off your phone/mobile.
24. Take 2 teachers if in case you have 4 or more kids.
25. If you have any queries regarding tuition fees, please call us before the demo.
26. Do not discuss tuition fees with the teacher/tutor.
27. The tuition fees can not be reduced/decreased on or after the demo classes.
28. Leaves due to holidays, festivals, etc. are always counted in the working days. However, if you want, you can debit tuition fees for only the absence of the teacher/tutor.
29. Don’t call the tutor at different time slots.
30. Inform us if you want to cancel our home tuition service.
31. The registration is cancelled within 24 hours from the time you discontinued our home tuition service.
32. We call you between 8 AM – 9 PM regarding home tuition.
33. We do not call you after 9 PM. But we receive your call 24/7.
34. We keep your information for a maximum of 1 year after the cancellation of the home tuition service.
35. We delete your all information except the contact details that you have submitted in the registration form.
36. If you need once again our home tuition service, once new registration is done and the registration fee of ₹500 (including the convenience fee of ₹99) is charged.
37. Replacement: If you want to change your home tutor , we arrange a new tutor with 2 days of demo classes. The demo classes are counted as working days after the selection of the new tutor.
38. We arrange two tutors for demo. The first priority tutor is the best for your kids. However , the first tutor is not selected by you then we arrange second tutor for the demo. The third and fourth days demo classes can be counted as working days. Only first two days are free and can’t be counted as working days.
39. Inform your tutor 45 minutes before, if your kids will be absent (reason whatsoever).
40. Note: Don’t hesitate to call us. Feel free to contact us for any queries or assistance. We will be happy to assist you.
41. Tuition fee can’t be increased or decreased on/after demo classes from parents/tutor’s end.
42. Parents are advised to take the ID Proof of the tutor. Query Karo does not take any responsibility of the tutors.
43. Don’t pay tuition fee in advanced to the tutor.
44. We charge advance tuition fee for only those tutors who have a 4.0+ rating.
45. Pay the tuition fee on time directly in the hands of the tutor.
46. Complain us if you feel any inconvenience by the teacher/tutor.
47. Case I: We provide you a maximum of 5 tutors (3 non-professional tutors & 2 professional tutors) in a year. If you exhaust the limit, we pause the service and restart the service in the next year.
48. Case II: If in case, we find any unusual activities or not following our T&Cs, we can discontinue the service. However, we give you a termination period of 15 days before discontinuing the service so that you can find a new tutor for your kids.
49. Case III: If the situation is not under control then in this case, we can discontinue the service immediately.
50. Case IV: Pay the tutor the tuition fee through UPI Payment (Online).
51. Case V: Pay the tutor tuition fees by yourself i.e don’t pay the tuition fee through your kids.
52. Case VI: If a tutor is already teaching your kids. Even though, you want to take a tutor from us for your kids then pay a convenience fee of ₹99 to arrange a tutor for demo classes.
53. Our Terms & Conditions may be altered at any time or situation based without any prior notice or message to you. However, if any changes occurred, we will update you regarding it.